Pulse · The AI that runs your padel club

01 · Operations

The front desk. Your WhatsApp, handled.

Players message all day. Bookings, refunds, rackets, entry codes, even name changes the Playtomic app won't let them make. Pulse answers in seconds and actually gets it done.

✦Instant and multilingualReplies in seconds, day and night, in the player's own language.
✦Takes real actionRefunds issued, players swapped, bookings sorted in Playtomic automatically.
✦Smart escalationKnows exactly when to hand the rare case over to your human team.

14:54

‹

A

Apex Padel

online

Today

Hey, I've got a booking tonight at 8pm at Manchester but my mate Jack who's on it can't play now. The app won't let me change him. Can you help?20:31

Course. Can you share the booking link from your Playtomic app? You'll find it under your bookings, just tap the share button.20:31✓✓

https://app.playtomic.io/matches/5fe10ddf-9e72…20:32

Got it. That's tonight at 8pm, and it's Jack you need taken off?20:32✓✓

yeah that's right20:32

Before we remove Jack, do you have another player ready to take his place?20:33✓✓

yeah my colleague Sam's going to play20:33

Perfect. Just to confirm, you want Jack removed from tonight's 8pm booking at Manchester? Once we remove him the slot opens up for Sam to join, but he'll need to join the match himself on Playtomic. If nobody fills it, you'll still be charged for the booking.20:33✓✓

yep go for it20:34

All done, Jack's been removed from the match. Sam can now grab the open slot on Playtomic 👍20:34✓✓

+

02 · Analytics

The finance office. Playtomic, finally readable.

Revenue, margins, occupancy, and the heat map that shows exactly when your courts earn and when they sit empty. One screen, every club.

✦Profit at a glance vs last monthNo exporting spreadsheets. Know what you're making and whether it's trending up or down.
✦Heat maps surface quiet hoursSpot the gaps in your week instantly, so you know exactly where to point your marketing.
✦Court by court performanceBreak the numbers down across every venue to see which courts pull their weight.

Apex Padel · Analytics

Revenue

£94,180

↑ 8.2%

Occupancy

62%

↑ 3 pts

Players

1,806

↑ 63

Occupancy heat mapby day and time

MonTueWedThuFriSatSun

Morning

30

28

31

33

35

40

38

Midday

46

44

45

48

50

62

58

Afternoon

36

33

36

39

43

74

69

Evening

72

70

73

76

79

68

63

Peak

94

95

93

95

89

62

58

03 · Growth

The growth engine. Ask your club anything, then act on it.

An intelligence layer that knows your business better than anyone. Ask a question, get a cited answer, and turn it into a segment, a campaign, and measurable revenue.

✦Finds quiet hours and drifted playersPulse surfaces hidden revenue you don't have time to hunt for.
✦Builds segments and drafts campaignsIt groups the right players and writes the WhatsApp message to win them back.
✦Tracks every poundYou see the exact return on investment from every single message sent.

YOU

Find my quietest hours at Manchester and win those players back.

P

Tuesday and Wednesday 1 to 4pm run at 24% occupancy, and 47 lapsed players used to play then.

I built the segment and drafted the win-back campaign.

✦ Ready to sendManchester midweek win-back · 47 players

→

Ask anything about your club

Try it live

Message the bot yourself.

This is the same front desk that answers players every day, running on a made up club so you can poke at it freely. Ask it what a player would ask, in any language.

AApex Padeltypically replies instantly

Today

Hi, thanks for messaging Apex Padel. Ask me about courts, prices, bookings or coaching and I will sort it.14:54

Apex Padel is a made up club. On a call we show you this running on your own courts, prices and policies.

The revenue play

It doesn't just answer players. It grows the business.

Pulse spotted the empty midweek courts, found the players who had stopped coming, wrote the campaign, and sent it. £5,368 back from £98 of WhatsApp spend. That is the whole loop, and it runs itself.

55×

Return on one win-back campaign

How it works

Live in days, not months.

01

Fill in the onboarding form

A simple onboarding site walks you through it. Add your clubs, courts, prices, policies and opening hours in a few minutes. Nothing for your staff to learn.

02

We connect Playtomic and WhatsApp

We plug into your Playtomic data and your WhatsApp Business number. Pulse builds a live picture of how your club really runs.

03

You watch it run

The bot answers players, the dashboard fills with insight, and you start winning back revenue on autopilot.

The bots have significantly improved our customer experience, streamlined internal operations, and allowed us to handle a much higher volume of enquiries with consistency and speed. The end product has exceeded our expectations.

JS

Jan Skrzypkowski

Vida Del Padel · founding club

Make your padel club more money. While you do less work.

Campaigns